Frequently Asked Questions

Main Category: Account Status and Security

What if I'm having trouble authenticating my account?

There may be circumstances where we need to authenticate your account through two-factor authentication to ensure your account is secure. To do this, you will be prompted to receive a security code to your email address or phone number on file with Zoomecx. Here are a few things to check if you encounter troubles authenticating your account: • If you need to add or update a phone number, you can find instructions on how to do this here. • Check your SPAM or Junk folder. Your authentication code may have ended up there by mistake. • If you’re not receiving SMS / text messages, please make sure you have opted in to receive SMS notifications from Zoomecx. You can learn how to do this here. • If you still need help authenticating, please click the Need Help? link on the verification page. From here, you will be required to upload identification so that we can manually verify your account • Account Security FAQ's Personal and payment details We do not rent, sell or share information except as described in our Privacy Policy. We protect information as described in Section 6 (Security) of the privacy policy, and we may share your information as described in Section 5 (Information Sharing). Account security If you think your account is compromised or there has been unauthorized activity, please send us a message at support@Zoomecx.com. We recommend including in your message your user ID and any order number that seems suspicious. You can find out how to locate your user ID here. If you can't access you account, please send us a message at support@Zoomecx.com and include an old Order Number and / or your user ID. Once we receive your message, we’ll be able to help you from there. We also recommend changing your password on your Zoomecx account to a new, unique password. • I suspect fraudulent activity • We take your privacy and security very seriously. That’s why, when you notice suspicious activity, we’re here to help. • Account and Refund Restrictions

What causes an account restriction?

There may be certain instances in which we restrict your account as a safety precaution to protect your personal information. For example, this may occur if your account has been flagged for suspicious activity or if your account may have violated our Terms of Service.

How Long Will It Take To Get My Package?

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Main Category: Shopping on Zoomecx

What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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Order & Retunrs

How do I place an Order?

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How Can I Cancel Or Change My Order?

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Do I need an account to place an order?

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How Do I Track My Order?

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How Can I Return a Product?

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